Goods returns are allowed within 10 working days from the date of arrival of the goods at the consumer, if authorized by Ipe Srl.
In order to require the authorization for goods return, please write to the email address firstname.lastname@example.org, specifying the invoice number, the item to return and the reason (“defective” or “change of decision”).
It is necessary to send the goods back in perfect conditions and in their original packaging. Each item must be returned complete with all the labels, packaging and original accessories received together with it.
In case of “defect”, the transport costs will be at Ipe Srl’s charge: a confirmation will be sent by email with the Goods Return Authorization, with the instructions to be followed to send the goods back and the reference courier. The courier will contact the purchaser in order to take the arrangements for the goods collection.
In case of “change of decision”, the transport costs will be at the purchaser’s charge. Ipe Srl is at your disposal for providing a quotation for the return costs. A confirmation will be sent by email with the Goods Return Authorization, with the instructions to be followed to send the goods back.
The goods will have to be sent to the following address:
Via Mattei 21
40069 Zola Predosa (Bologna) – Italy
The refund will be done as soon as the goods arrive to the Ipe Srl’s warehouse and are checked.
For orders paid through credit card, the refund amount will be available in around 10 days and will be in any case indicated in the following card accounts statement. The timing could slightly change according to the credit card circuit.
The refund will be issued in the same currency of the original purchase. Possible differences due to fluctuations in the exchange rate cannot be refund.
The goods return must be done within 15 days from the receipt of the Goods Return Authorization.
The returns authorized by Ipe Srl must be shipped from the same country where the original order was delivered.
Ipe Srl reserves the right to reject returns which are not authorized, or which do not comply with all the above conditions.
All aspects which are not specifically indicated will be regulated by the European regulations for distance service.